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Analyse Asia

Sep 25, 2023

"Now the fundamental motivation is customers don't just want to buy a server, right? They want to buy an outcome. They want something to happen. They want to get business value. So, the SSG [Services & Solutions Group] is Lenovo's pivot to meet our customers where they are, and also to lead our company into the future because as they have more sophisticated requirements, they need a simple way to manage and deploy all that I T across their organizations. When they want that holistic view, providing the services via something which is now SSG gives them that integrated offering. In a single contract, they can focus on using their technology in a smarter way. So that's where the SSG is within the context of Lenovo, and as the technology and delivery officer, I'm responsible for helping think about how new technology can make the experience better. It can make the outcomes better for our customers, as well as running the teams that are often because we have managed services that are delivering for customers 24 by 7. All year round. And so the global team of delivery network and experts is also what I run to help bring those outcomes to the customers today." - Arthur Hu

Fresh from the studio, Arthur Hu, SVP & Chief Information Officer at Lenovo, discussed the transformative role of the Solutions and Services Group (SSG) in the era of Generative AI. He shared his career journey and Lenovo's mission to assist customers end-to-end in their journey with the Lenovo Solutions & Services Group (SSG). Hu explored SSG's impact and Lenovo's sustainability initiatives in the Asia Pacific. He emphasized the promise of AI for businesses, including Lenovo's approach and shared a glimpse into the future of SSG's contributions to the tech landscape in the Asia Pacific and beyond.

Episode Highlights: [0:00] Sponsor Announcement: Esevel [0:50] Quote of the Day from Arthur Hu [2:00] Introduction to Arthur Hu, CIO, Lenovo. [4:46] Arthur Hu shares his lessons on his career journey [7:04] Arthur's thoughts on remote working and how Lenovo is re-imaging the workplace by designing thought interactions between employees [10:02] Introduction of Lenovo and its global vision and mission [12:07] Lenovo Solutions and Services Group (SSG) and its role in Lenovo's enterprise business [14:54] Arthur balancing between two roles in Lenovo: Global CIO and CDTO in SSG [18:10] How does Lenovo SSG approach problem-solving for customers? [22:49] Success customer stories of Lenovo SSG in Asia Pacific [25:19] What is the one thing Arthur knows about Lenovo SSG that very few do? [26:17] Lenovo's focus on ESG [33:37] Challenges & Prospects for Lenovo SSG in the Asia Pacific [37:31] The myth of the talent gap in the Asia Pacific [39:91] Advice for CIOs on digital transformation [43:00] Opportunities for AI in the Enterprise [47:56] Lenovo's Role on AI in the Enterprise [50:03] What does great look like for Lenovo SSG in the next decade? [51:13] Closing

Podcast Information: The show is hosted and produced by Bernard Leong (@bernardleong, Linkedin) and Carol Yin (@CarolYujiaYin, LinkedIn). Proper credits for the intro and end music: "Energetic Sports Drive" and the episode is mixed & edited in both video and audio format by G.Thomas Craig (@gthomascraig, LinkedIn).